As an engineer support level-1, reporting to the HQSoft Global Manager directly. The Solution Consultant is accountable for supporting IT foreign country partners to solve the technical issues of products. Contributing the solution to help the business of customers combine with the software system properly.
The Solution Consultant is in charge to collaborate with the partner IT team either HQSoft’s customer to implement a new foreign project successfully
Employee’s Connection In The Organization
Key Areas Of Responsibility
- Learn and study to understand exactly all functions of the company’s products, after that might contribute the best solution for customers. Therefore, restrict customization of the product as much as possible.
- Work together with the IT partner teams to track and solve the system issues. Support them to operate well the go-lives project
- Support IT partner teams and key users when implementing new foreign projects
- Work closely with the product team, QC team to find out the technical issues, tracking pending task and follow up resolution progress.
- Collaborate with the BA team for understanding and finalize the business requirements of the customer in new projects, further change requests.
- Collaborate other partners to monitor and execute the new product upgrade package.
- Log issues into the helpdesk system.
- Prepare the weekly report to update for the HQSoft Global Manager.
- Compliance with the Customer Service Process Flow when in charge of support – level 1 in a specific foreign support project.
- Following the SOW of the Software Deployment Staff when HQSoft Global Manager assign in a new foreign project.
- Employee receipts 13 month salary per year
- Performance bonus depend on the business results
- To get a laptop, company email and user guides to executes the obligation
- Insurance, annual leave are following the legislation
- Training courses: Technical skills – Soft skills
- Bachelor’s degree in Information Technology or related field.
- To be proficient in English – Top priority
- Beginner at Micrsoft SQL server
- To be good at communication
- To have knowledge about the Distribution Management System – DMS is prefer
- To have analytical skill is prefer