In the context of the strong development of the 4.0 Industrial Revolution, digital transformation is one of the factors that helps businesses be ready to face new challenges, increase business efficiency, and enhance competitive advantage. So how can SMEs carry out digital transformation successfully? Please refer to the content below with HQSOFT!

Digital transformation of small and medium enterprises is the integration of digital technology into the organization’s business process, to increase operational efficiency, enhance the experience, satisfy customers, and create profits competitive position in the market.

For large corporations or companies with technology roots, digital transformation can be a lighter ‘mission’. However for small and medium enterprises, although the digital transformation process is often easier, the application is fast, and the requirements are less complex, but there are limitations in human resources.

Digital transformation will help SMEs expand their markets, effectively deploy distribution channels, simplify deployment processes, and focus on the quality of customer care services. In particular, digitalization will help reduce emissions into the environment instead of storing records.

So how do SMEs deploy digital transformation solutions? Below are 6 steps for a successful digital transformation.

Step 1: Assess the situation and determine the business’s digital transformation goals

First, businesses need to evaluate the actual situation at the business such as the number of employees, work process, financial situation, and corporate culture. Businesses may decide whether or not to apply digital transformation by using this evaluation and assessment. The more detailed and clear the assessment table will show the level of readiness for conversion.

  • In the evaluation sheet, businesses must answer the following questions:
  • What are the shortcomings in current business and operational processes?
  • Which processes and locations can apply technology?
  • Does the business have the ability to adapt? How adaptable is the business after digital transformation?
  • The advantages and difficulties of businesses when applying digital transformation

After answering the above questions, the leadership needs to determine the goals to be achieved when digitally transforming. These goals are feasible and must be based on the current situation of the business. The more specific and clear the goal will help digital transformation take place quickly and achieve the expected results.

Step 2: Make a plan and implementation strategy

After assessing the situation and determining digital transformation goals, businesses need to develop a clear and specific plan. The leadership must outline the work to be done, implementation time, predicted results, etc. The more detailed and clear the plan is, the easier it is to follow and implement. This is essential preparation for big changes like digital transformation.

Next is to determine the strategy to best achieve the set goals. A smart and correct strategy will help businesses transform digitally easily and quickly.

Step 3: Digitize documents and processes

This is the most basic step in the digital transformation process in businesses. All paper documents need to be converted into digital format. This brings many benefits to businesses. It not only helps businesses easily manage and search but also increases document security.

Operational processes within the company should also gradually be digitalized so that digital transformation is optimized effectively. Digitizing the process will save working time and solve problems, reduce personnel costs, and increase work processing productivity,…

Step 4: Prepare human resources

Digital transformation is not simply about technology, but the human factor is also very important. To successfully transform digitally, businesses need to have high-quality human resources, solid professional knowledge, and an open mind, always ready to change.

In addition, the working environment and working culture of the business must also be suitable, grasping trends and innovative thinking to easily apply digital transformation.

Step 5: Apply new technology and improve

Small and medium-sized businesses are currently facing many difficulties in applying technology to serve the digital transformation process. Therefore, the application of new technology must be carefully prepared and implemented. Because using appropriate technology will help businesses experience many advantages in the digital transformation process.

Step 6: Evaluate and improve

From there, businesses will outline what needs to be done to improve the quality of digital transformation.

After implementing the above 5 steps, businesses need to review and reevaluate the process and results.
This assessment must answer the following questions:

  • Is the ongoing digital transformation bringing any changes?
  • How did the results compare to the set goals?
  • What needs to change to improve the digital transformation process?

From there, businesses will outline what needs to be done to improve the quality of digital transformation.

As an expert in the field of technology, HQSOFT understands the concerns and efforts of SME businesses in the process of digital transformation. Hopefully, with the above sharing, SME businesses will break down all barriers on the path to digital transformation and improve business efficiency.


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